FAQ - The Succulent Soapery

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FAQ

Q: How soon after I place my order will it ship?

A: Typically orders will ship 1-3 business days after purchase. We strive to get your order out the door as soon as humanly possible - at times, even same day! You will receive an email with tracking info that you can refresh seven times a day until it gets to your house... or am I the only one that does that? 

For more information, please see our shipping policies.

Q: What do I do if my order is lost in transit, stolen or arrives damaged?

A: Oh no! We told those postal carriers NOT to play football with your package. Please see our policy on missing and stolen packages.

Q: Do you ship orders worldwide?

A: Not at this time. We currently ship to The United Stated & Canada. We hope to ship internationally in the future! 

Q: Do you offer wholesale products? What about custom loaves or private label?

A: We now offer wholesale for our soap, shampoo bars and accessories!

You can shop our wholesale products via Handshake, Faire and Abound wholesale platforms.

If you'd like to discuss a custom or private label product, please email us at hello@succulentsoapery.com to discuss the details.

Q: What kind of ingredients are in your soap?

A: Generally speaking, we make cold process soap. Cold process soap is created by blending fatty oils (for example, olive, coconut and palm oil, and by the way, we source our palm oil from sustainable RSPO suppliers) with a sodium hydroxide (lye) solution. After the soap is cut into bars, it will cure for several weeks before it's ready to go home to you. A full ingredient list for each soap is listed on the corresponding item page. 

Q: Will the glitter in your products hurt my septic tank? 

A: Oh heck no! We only use eco-friendly, biodegradable glitter in ALL of our products. We will never use plastic glitter because of the effects on the environment. 

Q: What's your view on plastic packaging? 

A: Here at The Succulent Soapery, we try to minimize the using single use plastics whenever possible. Our bar soaps are packaged in paperboard boxes and most of our products contain no plastic packaging. We ship in recyclable cardboard boxes with biodegradable paper packing tape and paper shred packing material. We're just over here trying to save the earth one step at a time!

Q: I have another question! How can I contact you about it?

A: You mean our FAQ page in all of it's infinite wisdom didn't answer all of life's burning questions? Darn. Please email me at hello@succulentsoapery.com and we'd be happy to answer any questions you may have... unless it involves advanced level math like trigonometry. if that's the case, you're on your own. 

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